Cloud-Based Monitoring and Enablement

Patrick Carey

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Top Stories by Patrick Carey

A few weeks ago I was trying to update some files I have stored on a cloud storage service (that will remain nameless). I had moved my files there a while back as a way to make it easier to access them from my various devices and to avoid losing them during the next inevitable hard drive failure. For the most part I've been happy with the service, but on this day, I was unable to access the site. Not good, as I was rushing to make some changes and send the files to a colleague. Frustrated by my situation, I asked a co-worker to see if he was also having problems. He was, so we did the next logical thing you would expect. We went to the service provider's status page to see what they had to say. According to it, the service was healthy and there were no current service or maintenance notices. #nowwhat? Twitter! Of course. Whenever services like YouTube or Hulu have... (more)

Why Service Provider Dashboards Fall Short for Enterprise IT

In September, Google experienced a services disruption that affected nearly a third of Gmail users. As you'd expect, it generated quite a bit of news. Such outages are fairly infrequent, but even Google struggled to resolve it. The Google status dashboard during that outage simply said "indicates some type of issue." Imagine yourself, now, in the shoes of an IT administrator relaying the status of a widespread email outage to your boss. How satisfied do you think your boss would be with the statement that "something's wrong and we're looking into it," if that's all the informat... (more)

Leveraging the Voice of the Crowd in the Cloud

As the significant benefits of SaaS and hybrid cloud services become more evident, it's no surprise that organizations are moving more mission-critical applications - e.g., email, VoIP, online meetings, document storage/collaboration, etc., - to the cloud. This is different than CRM apps, which have been in the cloud for many years. If is unavailable, the sales team is certainly impacted, but if email, IP, and/or VoIP communications are unavailable, the entire organization takes a productivity hit. Moving your mission-critical apps to the cloud doesn't absolve IT ... (more)

It Takes a Village: The Rise of Crowd-Powered IT Services By @Exoprise | @CloudExpo [#Cloud]

It Takes a Village: The Rise of Crowd-Powered IT Services When was the last time you went to your favorite office superstore to buy a piece of packaged software? Software as a Service (SaaS) and cloud storage have completely changed the consumer computing market. Other than Microsoft Office and a few resource-intensive applications for photo and video editing, everything else is either running in the cloud, delivered and managed from the cloud, or storing data in the cloud. Business Computing Is Next The same trend is coming to enterprise IT. While many organizations have moved ... (more)

Six Myths of Monitoring SaaS Applications

There's been plenty written and predicted about the future of cloud and Software-as-a-Service, and it's hard to argue with its benefits - for both organizations and users. If our cloud-based future is to come true though, we must pay closer attention to the service levels users are getting from Software-as-a-Service (SaaS) applications. Obvious? Maybe not. As many organizations make their first big move to the cloud with services like Office 365, a few common misconceptions - grounded in the general belief that once we move to the cloud, IT no longer owns direct responsibility fo... (more)